HEAL360 is a healthcare learning, competency and workforce intelligence platform designed to support organisations, hospitals, departments, instructors and learners from one learning ecosystem.

HEAL360 can support hospital groups, hospitals, healthcare training organisations, administrators, instructors and learners. Access and available functions depend on the role assigned to the user.

Use the Sign In option on the HEAL360 website and enter the credentials provided by your organisation or administrator.

After signing in, open the learner area or Courses section. Courses available to you depend on enrolment, organisation assignment and course visibility.

Yes. The Enterprise platform is designed for organisation and hospital structures with role-based access, departments, users, courses and reporting.

The Enterprise Command Center provides authorised administrators with access to organisation management, users, courses, assessments, certificates, live learning, analytics, integrations and other enterprise functions available in the deployment.

Yes. Authorised administrators can manage users according to their assigned permissions and organisation scope.

Instructor capabilities depend on the permissions assigned to the account. Where enabled, instructors can manage learning content and course activities.

The platform includes assessment and certificate capabilities. Availability depends on how a course and organisation have been configured.

The Enterprise platform includes live-learning capabilities and integration areas. The exact provider and availability depend on the integrations configured by the administrator.

HEAL360 includes an Enterprise Integrations area for supported external services. Integrations must be configured and authorised by an administrator before they can be used.

The Enterprise platform includes AI-related functions and integration settings. AI features depend on the model/provider configuration, permissions and the functions enabled by the administrator.

Access is role- and organisation-aware. Users should only be given the functions and organisational scope required for their work.

The HEAL360 web interface is designed to support responsive access. Available functions may vary according to the page, device and browser.

Use the account/profile password option available after sign-in. If you cannot access your account, contact your organisation administrator for assistance.

First confirm that you are signed in with the correct account and organisation. If the item is still unavailable, contact your administrator because enrolment, role or publication status may control access.

Use the organisation onboarding or demo request option on the HEAL360 website. Requests can be reviewed by the HEAL360 administration team before access is provisioned.

Yes. Website FAQ questions and answers can be maintained from Admin > Frontend Settings > Website FAQs. Saved administrator content replaces the starter FAQs.

No. Learning content and platform tools should be used together with current organisational policies, approved clinical guidance, applicable standards and authorised professional judgement.

Use the contact options provided by your organisation or the HEAL360 website. When reporting a technical issue, include the page, action attempted and error message, but do not share passwords or sensitive patient information.